Refund policy

 Brand By Brand 

Amish Country Gazebos

Warranty This product comes with a 10-Year Warranty. All pressure-treated wood is guaranteed not to rot or suffer termite damage. All vinyl components are guaranteed not to yellow or crack.

Returns & Refunds All returns are subject to a 25% restocking fee based on the total order value. To initiate a return, please contact us directly.

Shipping We ship nationwide. Shipping costs vary based on your location and will be calculated at checkout. Contact us for a shipping quote before pu

Brand By Brand 

Cal Flames & Cal Saunas 

 

Order Processing

 

 

  • All orders are subject to confirmation and acceptance

  • Products are made-to-order and built to your specifications

  • Once an order is confirmed, it cannot be canceled or modified

  • Full payment is required before production and shipment

 

 

 

 

Returns & Refunds

 

 

  • Due to the custom nature of our products, all sales are final

  • We do not accept returns or exchanges once production has begun

 


Refunds may be considered only if:

 

  • The request is made within 24–48 hours of placing the order

  • The order has not yet entered production

 


Approved refunds:

 

  • Issued to the original payment method

  • May be subject to a processing fee (up to 3%)

 

 

 

 

Shipping & Delivery

 

 

  • Orders ship via freight carriers due to size and weight

  • Delivery is curbside only

  • Customers are responsible for:

     

    • Unloading the product

    • Placement and installation

     

 


Important:

 

  • Many items are heavy and may require 2+ people to unload safely

 

 

 

 

Delivery Inspection (Required)

 

 

  • Inspect your order immediately upon delivery

  • Check for:

     

    • Damage

    • Missing items

    • Incorrect products

     

 


If damage is visible:

 

  • Refuse delivery and note it with the carrier

 

 

 

 

Freight Damage & Incorrect Items

 

 

  • All issues must be reported within 24–48 hours of delivery

  • Please include:

     

    • Order number

    • Description of the issue

    • Photos of damage or incorrect items

     

 


Failure to report within this timeframe may void eligibility for replacement

 

 

 

Warranty

 

 

  • All products include a manufacturer’s warranty

  • Covers defects in materials and workmanship only

 


Warranty does NOT cover:

 

  • Installation or labor costs

  • Shipping or transportation costs

  • Misuse, improper installation, or environmental damage

 


Warranty claims are handled according to the manufacturer’s guidelines

 

 

 

Liability

 

 

  • Once shipped, responsibility transfers to the customer and carrier

  • We are not liable for:

     

    • Shipping delays

    • Freight damage (claims must be filed with the carrier)

     

 

 

 

 

Pricing

 

 

  • Prices are subject to change at any time

  • Orders are charged at the price confirmed at checkout

 

 

 

 

Need Help?

 


If you have questions before placing your order, our team is here to help ensure a smooth and confident buying experience.



Brand by Brand 

The Outdoor Plus

 

Made-to-Order Policy

 

 

  • All products are custom made-to-order based on your selected specifications

  • Once an order is placed and production begins, it cannot be canceled, modified, or returned

  • By placing an order, you acknowledge and accept this no-return policy

  • Custom items are built specifically for each customer and cannot be resold

 

 

 

 

Order Changes & Cancellations

 

 

  • Orders may be canceled or modified within 24–48 hours of purchase

  • After 48 hours, production begins and changes are no longer guaranteed

  • Requests made after this period may be eligible for store credit only

 

 

 

 

Refund Policy

 

 

  • Refunds are only considered for qualifying order errors

  • All requests are reviewed on a case-by-case basis

  • Approval is at the discretion of the manufacturer

  • Approved refunds are issued as:

     

    • Check (default method)

    • Original payment method (3% processing fee applies)

     

 

 

 

 

Returns & Exchanges

 

 

  • Due to the custom nature of our products, returns and exchanges are not accepted

  • Exceptions apply only in cases of:

     

    • Manufacturing defects

    • Errors caused during production

     

 

 

 

 

Warranty

 

 

  • Products are backed by a manufacturer warranty (varies by product)

  • Covers defects in materials and workmanship only

  • Does not cover damage from:

     

    • Improper installation

    • Misuse or neglect

    • Environmental conditions

     

 

 

 

 

Need Assistance?

 

 

  • Our team is here to help with any questions before or after your purchase

  • We are committed to providing a clear and reliable buying experience

 

 

 

Pavilion Backyard 

Return and Refund Policy

Effective Date: 7/9/25

 

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Pavilion Backyard website located at Pavilionbackyard.com

 

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

  • Email: Support@pavilionbackyard.com

  • Phone: (360)218-0728

  • Address:332 Roake Ave NE Castle Rock WA, 98611

    Hours: 9am-5pm P.S.T. Monday- Friday

 

3. Return Eligibility

Customers in the United States have the right to cancel their purchase and return the product within 30 days of receipt without providing any reason, subject to the conditions outlined below.

3.1 Conditions for Return

  • Unused and Undamaged: The item must be unused, undamaged, and in the same condition that you received it.

  • Original Packaging: The item must be in the original packaging, with all labels and tags attached.

  • Proof of Purchase: A receipt or proof of purchase is required.

 

4. Return Process

4.1 Initiating a Return

To initiate a return:

  1. Contact Customer Service:

    • Email us at Support@pavilionbackyard.com or call (360)218-0728 within 30 days of receiving your order.

    • Provide your order number and a detailed reason for the return.

  1. Return Authorization:

  • After reviewing your request, we will provide detailed return instructions and, if applicable, a Return Merchandise Authorization (RMA) number and a prepaid shipping label.

4.2 Preparing Your Return

  1. Package the Item Safely:

    • Securely pack the item in its original packaging.

    • Ensure all accessories, manuals, and free gifts are included.

  1. Include Documentation:

  • Include the return authorization form and any necessary supporting documents or images.

  1. Attach Shipping Label:

  • Download and print the return shipping label provided in our email.

  • Affix the label to the outside of the package.

4.3 Shipping the Return

  • Shipping Method:

    • Use Preferred Shipping Method, e.g., a trackable courier service

  • 4.3  Shipping the Return

  • •       Ship the package within 30 days of receiving the return authorization.

  • •       Use a trackable shipping method to ensure your package arrives safely.]

  • Return Window:

    • Ship the item within 30 days after receiving the return authorization.

 

5. Return Shipping Costs

  • Customer Responsibility:

  •     All return shipping costs are the responsibility of the customer

 

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

  • Eligibility:

    • Items must be unused, undamaged, and in original packaging.

    • Return request must be made within 30 days of receipt.

  • Refund:

    • A refund will be issued to the original payment method, minus any applicable restocking fees.

6.2 Defective or Damaged Goods.

  • Notification:

    • Contact us within  48 hours of receiving the item.

  • Documentation:

    • Provide photos or videos of the defect or damage.

  • Resolution:

    • We will offer a replacement or a full refund, including return shipping costs.

6.3 Incorrect Product Received

  • Notification:

    • Inform us immediately upon receipt.

  • Resolution:

    • We will arrange for the incorrect item to be returned (at our expense) and ensure you receive the correct product.

6.4 Product Never Arrived

  • Notification:

    • Contact us if your product does not arrive within the estimated delivery time.

  • Resolution:

    • We will initiate an investigation with the carrier.

    • If the product is confirmed lost, we will offer a full refund or send a replacement product.

6.5 Order Cancellation

  • Before Shipment:

    • You can cancel your order for a full refund if it has not yet been shipped.

  • After Shipment:

    • If the order has already been shipped, please follow the return procedure after receiving the product.

 

7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

  • Custom or Personalized Products:

    • Items made to your specifications or clearly personalized.

  • Perishable Goods:

    • Such as food, flowers, newspapers, or magazines.

  • Intimate or Sanitary Goods:

    • Including underwear, swimwear, and personal care items, unless unopened and unused.

  • Gift Cards and Downloadable Software Products.

 

8. Refunds

8.1 Refund Conditions

  • Approval:

    • Refunds are issued after we receive and inspect the returned item.

  • Notification:

    • We will notify you via email regarding the approval or rejection of your refund.

  • Condition:

    • Items must meet the return eligibility criteria outlined in Section 3.

8.2 Refund Processing

  • Method:

    • Refunds will be processed to the original payment method used at the time of purchase.

  • Time Frame:

    • It may take up to 14 days for the refund to appear in your account, depending on your bank or credit card issuer.

8.3 Partial Refunds

Partial refunds may be granted in certain situations:

  • Condition Issues:

    • Items not in original condition, damaged, or missing parts for reasons not due to our error.

  • Late Returns:

    • Items returned more than 30 days after delivery.

 

9. Exchanges

  • Eligibility:

    • We replace items if they are defective, damaged, or incorrect.

  • Process:

    • To request an exchange, contact us at Support@pavilionbackyard.com

  • Shipping Costs:

    • For defective or incorrect items, we cover the shipping costs.

    • For exchanges due to change of mind, customers are responsible for shipping costs.

 

10. Timelines

  • Return Window:

    • Returns must be reported and shipped within 30 days of receiving the product.

  • Return Processing:

    • After receiving and inspecting the returned item, we will process the refund within 14 days 

  • Refund Period:

    • It may take up to 14 days or the refund to appear in your account after approval.

 

11. Legal Rights

This Return and Refund Policy does not affect any statutory rights you may have under applicable law.

 

14. Questions and Support

For more information, please:

  • Contact our Customer Service team:

    • Email: Support@pavilionbackyard.com

    • Phone:(360)218-0728 

Note: By making a purchase on our Website, you agree to this Return and Refund Policy.

 Pavilion Backyard

Support@pavilionbackyard.com
(360)218-0728

332 Roake Ave NE Castle Rock, WA, 98611